Ombudsperson

The IAESTE Ombudsperson provides an impartial and confidential channel for raising concerns related to the exchange programme. The role is to listen to everyone involved, facilitate communication and support a fair resolution.

Students and other participants can submit feedback or complaints through the official IAESTE form: 

https://iaeste.org/feedback-and-complaints

Committees should not view complaints or the involvement of the Ombudsperson as a personal criticism or accusation. Instead, they should approach the situation openly, cooperate with the process and focus on finding a constructive solution.

It is also important to recognise that not everyone feels comfortable addressing a problem directly with the people involved. In these situations, contacting the Ombudsperson can provide a neutral and supportive way to raise concerns and work towards a resolution.